Refund policy
Effective 17 September 2026 · Grandfield Media Private Limited, Hyderabad, India
Plain and short, because there is only one thing to buy: a monthly plan.
The Free plan
Costs nothing, so there is nothing to refund. Upload real content and see exactly what we make before you pay for anything.
Paid plans
A monthly plan is charged in advance for the month ahead. Because the work (cutting, subtitling, writing, publishing) is done as you use it, a month that has started is not refunded pro rata when you cancel; you keep the plan until the period ends and then return to Free.
When we do refund in full
If we charged you by mistake, charged you twice, charged you after you cancelled, or the service was unusable for most of a billing period because of a fault on our side, we refund that payment in full. Write to socialitz@grandfieldmedia.com with the invoice number.
How and when
Refunds go back to the original payment method through Razorpay — we cannot send them anywhere else. We approve or reply within 2 working days and the money is back with you in 5–7 working days, depending on your bank.